Service & Repair
Residential
Commercial
Our Process - One Step At a Time
1
Contact Us - Call, Chat, Email or Come on in.
At GHAC, we highly-value “Service”. Our goal is to provide not just good service, but “Extraordinary Service”, and it all starts with the initial contact. So, we make it as easy as possible for you to contact our Service Department.
2
Service Options
At GHAC, we provide multiple options when it comes to solving your HVAC issues. Help yourself to our How To Videos or get in touch with our Technical Advisors. We’re eager to help and share our service knowledge and insight with you.
3
Service Parts
We do our very best to make sure that we have the necessary repair and maintenance parts
available for our field technicians – but we also share those parts with our customers.
So, if you need air filters, bearings, belts, blowers, breakers, capacitors, contactors,
control boards…zip-ties – and most everything in-between – we probably have you covered.
4
Field Service
Some issues simply require a trained, knowledgeable technician on-site to accurately diagnose
and solve – “We just have to get our hands on it”. That’s where our excellent staff of Field Service Technicians comes-in. These men are not only highly-skilled and highly-experienced – they are also highly-likeable. Their #1 goal is “Customer Satisfaction”.
Service Area
At General Heating & Air Conditioning, Inc. we make it a priority to provide our customers with prompt, professional service. Our standard service area extends North to South from Oak Hill, OH to Olive Hill, KY and East to West from Barboursville, WV to Vanceburg, KY. Approximately a 60 mile radius from our main office in Flatwoods, KY.
Need Answers? Call Us! Open 24/7
Service Rates
At GHAC, we use a “Flat-Rate” service billing method. This method of billing provides our customers with a consistent, up-front, worry-free means of receiving and paying for our services.
How Does it Work?
Each service call within the standard SERVICE AREA* includes a fixed, Diagnostic Fee (see rates below). This diagnostic fee includes all necessary labor, travel*, fuel expenses, etc. for a technician to diagnose the problem with your equipment. Once the technician diagnoses the service problem, the issue and any needed repair work is explained to the customer. Our Flat-Rate repair costs are designed to be very reasonably-priced and are agreed upon before repairs are made so there are no surprises or worries over time or hidden costs. If a return visit is required for the same problem within 30 days**, the return diagnostic charge is free during regular business hours. Repair charges are added as if they were performed on the initial visit.