General Questions Q. How long should my heat pump last? A. The average life-expectancy of a heat pump is 15-18 years. Q. Does it hurt

Kicking A Breaker KICKING A BREAKER – The breaker serving power to either the outdoor or indoor unit trips. This can be the sign of a

Thermostat Not Working THERMOSTAT BLANK or THERMOSTAT DOESN’T WORK– The display on a digital thermostat shows no information or the thermostat does not function properly. POSSIBLE PROBLEM

Thermostat “Error 40” THERMOSTAT FLASHING – Some York heat pumps and air conditioners utilize a computerized equipment monitoring system which will display an “Error 40” at

Thermostat Flashing THERMOSTAT FLASHING – Some York heat pumps and air conditioners utilize a computerized equipment monitoring system which will flash a “diagnostic” light at the

Thermostat Blank THERMOSTAT BLANK or THERMOSTAT DOESN’T WORK– The display on a digital thermostat shows no information or the thermostat does not function properly. POSSIBLE PROBLEM &

Odor ODOR – On a unusual smell coming from the air handler, furnace or ductwork. POSSIBLE PROBLEM & DESCRIPTION Seasonal Start-Up It is normal to have

Noise NOISE – A heat pump system starts making an unusual noise. The noise may be generated from the indoor or the outdoor unit. 1. NOISES

Outdoor Unit Freezing-up OUTDOOR UNIT FREEZING-UP – The outdoor unit forms an abnormal amount of ice on the outdoor coils that does not go away after

Fan Doesn’t Run FAN DOESN’T RUN – There is no air blowing out out the supply registers, resulting in “no heat”. If the indoor fan motor