Service Rates

At GHAC, we use a “Flat-Rate” service billing method.

This method of billing provides our customers with a consistent, up-front, worry-free means of receiving and paying for our services.

How does it work?

  • Each service call within the standard SERVICE AREA* includes a fixed, Diagnostic Fee (see rates below).  This diagnostic fee includes all necessary labor, travel*, fuel expenses, etc. for a technician to diagnose the problem with your equipment.
  • Once the technician diagnoses the service problem, the issue and any needed repair work is explained to the customer. 
  • Our Flat-Rate repair costs are designed to be very reasonably-priced and are agreed upon before repairs are made so there are no surprises or worries over time or hidden costs.  
  • If a return visit is required for the same problem within 30 days**, the return diagnostic charge is free during regular business hours.  Repair charges are added as if they were performed on the initial visit.

* A trip charge is added for calls outside the standard service area.

** Premium Service Agreement customers receive a 45 day guarantee.


DIAGNOSTIC RATES 

RESIDENTIAL
  NO AGREEMENT PSA AGREEMENT
REGULAR HOURS $80  $68
OVERTIME/WEEKENDS $120  $102
COMMERCIAL
  NO AGREEMENT PSA AGREEMENT
REGULAR HOURS $100 $85
OVERTIME/WEEKENDS $150 $127.50

 

Standard – No Warranty, No Agreement

RESIDENTIAL CUSTOMERS

Regular Hours (8AM - 4:30PM Mon - Fri) | $80

After Hours/Weekends | $120

COMMERCIAL CUSTOMERS

Regular Hours (8AM - 4:30PM Mon - Fri) | $100

After Hours/Weekends | $150

 

Premium Service Agreement Customers - Learn More

RESIDENTIAL CUSTOMERS

Regular Hours (8AM - 4:30PM Mon - Fri) | $68

After Hours/Weekends | $102

COMMERCIAL CUSTOMERS

Regular Hours (8AM - 4:30PM Mon - Fri) | $85

After Hours/Weekends | $127.50

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We are excited to have you become a member of the General Heating & Air Conditioning family. To schedule an appointment all you need to do is Call Today or Click Here for online chat

  • Hot line: (800) 532-3511
  • Flatwoods, KY: (606) 836-8143
  • Huntington, WV: (304) 522-6871
  • Portsmouth, OH: (740) 354-4422
  • Ironton, OH: (740) 533-1776

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We Are Licensed & Bonded

  • Kentucky Lic# M01155
  • West Virginia Lic# WV010900
  • Ohio Lic# 24853

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