Customer - John Caines

“The crew did an excellent job on their knowledge and answering any questions I had. I would recommend anybody to use GHAC, and also give a special thanks to Bob Price for his knowledge and honesty."

Overall satisfaction with products & services received:

Customer: John Caines

Purchased: Peace-of-Mind Heat Pump

Read more: Customer - John Caines

Customer - Angela Lewis

“Bob was very helpful. He went out of his way to help. He was very easy to contact. He told us we could call him any time. Very nice man!"

Overall satisfaction with products & services received:

Customer: Angela Lewis

Purchased: Total Comfort Heat Pump

Read more: Customer - Angela Lewis

Customer - Phyllis Hopkins

“I have been a long satisfied customer with the company General Heating & A/C Inc. The consultant (salesperson) and installation crew very professional in every way. Also appreciate the quick service I get when needed."

Overall satisfaction with products & services received:

Customer: Phyllis Hopkins

Purchased: Peace-of-Mind Heat Pump

Read more: Customer - Phyllis Hopkins

Customer: George Woods

Was a very knowledge crew. Bob Price was so professional and friendly! We were satisfied with installation of the unit. The crew that was sent to our home did a great job cleaning up when they got done. So pleased with the choice we made going with GHAC, Inc."

Overall satisfaction with products & services received:

Customer: George Woods

Purchased: Peace-of-Mind Heat Pump

Read more: Customer: George Woods

Customer: Carol Allen

“I had the best two installers in the world. It was a daunting task and they made it happen. It took much longer than they expected and the temperature in the attic was over 100 deg. The mess created was cleaned each day, they were trustworthy and pleasant, and made it happen. We love our new systems."

Overall satisfaction with products & services received:

Customer: Carol B. Allen

Purchased: Basic Temperature Heat Pump

Read more: Customer: Carol Allen

Customer: Nancy Leaf

“The salesman was very polite and friendly. The 2 men that installed it were very polite too. They did a great job."

Overall satisfaction with products & services received:

Customer: Nancy Leaf

Purchased: Basic Temperature Heat Pump

Read more: Customer: Nancy Leaf

Customer: Chad Braden

“Communication to all matters related to job were addressed promptly. All service and all service technicians were friendly and professional. The knowledge and customer service of control technician, Seth Morrison was exceptional. Thanks to everyone for a great job!"

Overall satisfaction with products & services received:  5 Stars

Customer: Chad Braden

Purchased: Peace-of-Mind Heat Pump

Read more: Customer: Chad Braden

Customer: Mabel Lewis

“Such a nice company to do business with. Will use again in the future, if needed."

Overall satisfaction with products & services received:  5 Stars

Customer: Mabel Lewis

Purchased: Basi Temperature Heat Pump

Read more: Customer: Mabel Lewis

Customer: Norvin Bourne

“System was 17 years old - felt like we needed an upgrade."

Overall satisfaction with products & services received:  5 Stars

Customer: Norvin Bourne

Purchased: Peace-of-Mind Heat Pump

Read more: Customer: Norvin Bourne

Customer: Dottie Young

"Entire staff very friendly & cooperative & easy to work with. Service guy "Seth" very friendly & knowledgeable and took the time to explain problems to me. Very neat in coming into house. Showed up on time. Very satisfied with service. Installation men were also very easy to work with and friendly. Great service! Great staff!"

Overall satisfaction with products & services received:

Customer: Dottie Young

Purchased: Peace-of-Mind Heat Pump

Read more: Customer: Dottie Young

Customer: Jamie Coomer

"Jonathon, Michael, Seth (all great guys) and took time to explain things to me (very helpful).  Bob Price was also very helpful, and also explained how the unit worked, and which one I needed.  Thank you."

Overall satisfaction with products & services received:

Customer: Jamie Coomer

Purchased: Peace-of-Mind Heat Pump

Read more: Customer: Jamie Coomer

Customer: Dave Gleason

Just a note to thank you, your company and your employees for the treatment, installation and work well-done last week at my home.  Seth, Shawn, Brandon, Josh and Bob all were professional and excellent at each of their jobs.  Bob and Shawn worked to get the old system working while Candy and I were in Tennessee.  Although I had several other quotes, my decision to go with GHAC was easy for the following reasons: 

  1. Hours worked with you & GHAC at SSU.
  2. Quality of work
  3. Knowing that you would instill in your employees your way of doing things and being the "Best" at it.
  4. The professionalism of GHAC.

Candy and I thank you and GHAC.  Job well-done.

Customer: Dave Gleason

Purchased: Total Comfort Gas Furnace & Heat Pump

Customer: Bruce Johnson

“The installers were very efficient, did a great job.  The salesperson was very friendly and helpful in making our choice."

Customer: Bruce Johnson

Purchased: Peace-of-Mind Add-On Heat Pump

Customer: Elbert Castle

“If the Navy sees fit to put York Air Handlers in their submarines, they're good for my House.”

Customer: Elbert Castle

Purchased: Peace-of-Mind Heat Pump

Customer: Mitch Marshall

“As usual, professional from beginning to end of the process.  Thank you for a job well done.  We appreciate each of you.  Keep doing what you do.  You are the best."

Customer: Mitch Marshall

Purchased: Peace-of-Mind Heat Pump

Customer: Rick Carlisle

“Your salesman Bob Price was very knowledgeable and helpful to me with picking out the right equipment.  Bob communicated very well throughout the quick and easy process.  The workers who installed the unit were also very nice and did excellent on installing the unit.  I would highly recommend your company without hesitation.  Thank you!"

Customer: Rick Carlisle

Purchased: Peace-of-Mind Heat Pump

Customer: Nikki Calhoun

“Wonderful service, wonderful people!  Would highly recommend to others!”

Customer: Nikki Calhoun

Purchased: Peace-of-Mind Heat Pump

Customer: Mike Wright

“Bob Price made buying this new system easy and I appreciate the good job his "A" team did for us.  Thanks!!”

Customer: Michael D. Wright

Purchased: Peace-of-Mind Heat Pump

Customer: Greg Monge

“Greg and I have always been pleased with General Heating.  The people who work for the company are wonderful!"

Customer: Greg Monge

Purchased: Peace-of-Mind Heat Pump

Customer: Jim Berton

“General Heating and Air always has prompt, courteous service.  They know what to do and get it done right the first time."

Customer: Laura Berton

Purchased: Peace-of-Mind Heat Pump

Customer: Jack Calhoun

“Great service!  Very professional workers!"

Customer: Nikki Calhoun

Purchased: Peace-of-Mind Heat Pump

Customer: Don Aukerman

“Excellent installation.  Doug Guilds did a great job.  Clean & no damage to house during installation.  I would use this company again."

Customer: Mrs. Aukerman

Purchased: Peace-of-Mind Heat Pump

Customer: Lon Maynard

“Personnel were courteous and knowledgeable.  They took their time to make sure everything was done right and kept us informed about what they were doing and made sure everything was cleaned up after they had finished the job."

Customer: Mr. & Mrs. Lon C. Maynard

Purchased: Peace-of-Mind Heat Pump

Customer: John Adams

“I don't know of anything you could do to make it any more painless.  I was very pleased with the professionalism and service."

Customer: John Adams

Purchased: Peace-of-Mind Heat Pump

Customer: Nancy Mork

“General Heating & A/C performed efficiently and with extreme professionalism throughout the duration of the installation.  They were courteous, showed concern for my comfort, and did an excellent job in their clean-up work.  The sales staff was equally efficient and answered all of my questions to my satisfaction.  I would highly recommend General Heating & A/C.  I rate them A++."

Customer: Nancy Mork

Purchased: Peace-of-Mind Heat Pump

Customer: Kenneth McCleese

“We really appreciated how quickly they got our heat pump installed, and the courtesy they showed.”

Customer: Kenneth McCleese

Purchased: Peace-of-Mind Heat Pump

Customer: Mary Sue Humphries

“I believe you are honest people & I trust you to do a good job.”

Customer: Mary Sue Humphries

Purchased: Peace-of-Mind Heat Pump

Customer: Liz Chrisman

“We have been General Heating customers since 1989.  This is the second full system they have installed for our house.  Their service has always been fast and efficient which is the main reason we purchased our new air handler and heat pump from General Heating.  The heat pump is quiet and we are very pleased with the York brand and General Heating.”

Customer: Liz Chrisman

Purchased: Peace-of-Mind Heat Pump

Customer: Howard Mullins

“Great Job.  Works better than ever!”

Customer: Howard Mullins

Purchased: Peace-of-Mind Heat Pump

Customer: James Scott

“The men that done the work were very good and put everything back in place and cleaned up all debris.  Salesperson was great.  I appreciate everything.”

Customer: James Scott

Purchased: Peace-of-Mind Heat Pump

Customer: Shawn & Sheila Heck

“Your people were quick to respond to my call and when they installed the new unit the workers were quick & neat and very polite young men.”

Customer: Shawn & Sheila Heck

Purchased: Peace-of-Mind Add-On H/P

Customer: Alberta Lawhorn

“The words at the top of this survey say it all in a nutshell [A Company You Can Trust!].  Every employee I have dealt with in any way has been courteous, respectful, congenial, always willing to go beyond what is expected of them to please and satisfy any concern I have had.  That is why I keep coming back.  Since Jack Patterson is the first one I dealt with way back when, please, pass my compliments for the quality of personnel that has always represented this company.”

Customer: Alberta Lawhorn

Purchased: Basic Temperature Heat Pump

Customer: Les Ott

“The installation crew was great!  Bob price was very clear on getting the job done.  Very good experience."

Customer: Les Ott

Purchased: Peace-of-Mind Gas Furnace & Heat Pump

Customer: Donald Spence

“Your salesperson, Bob Price, was very professional, representing your company well.  He was friendly, knowledgeable and quick to answer any question I had.  No doubt you have a number of quality installers, however, I doubt that I could have done better the Ron & Bob who installed my system.  They were very conscientious and I appreciate that they took the time to do the job right rather than throw things together the way so many do these days."

Customer:Donald Spence

Purchased: Peace-of-Mind Heat Pump

Customer: Danny Hayden

“We are very pleased with our new heat pump.  The installation went so well, and the boys were so courteous and knew exactly what they were doing.  We have been very pleased with General Heating, for years.”

Customer: Danny Hayden

Purchased: Peace-of-Mind Heat Pump

Customer: Jennifer Greer

“All staff was great to work with.  Fast & Friendly.  Will use this company again.  Our power bill dropped from $200 to less than $100 since the new unit was installed!”

Customer: Jennifer Greer

Purchased: Peace-of-Mind Heat Pump

Customer: Jim McCarty

“Although not the lowest price, I feel we got the most value for our dollars. Installation was fast and efficient.  Installers were nice.  Salesman was sincere and helpful.  A little concerned about replacing the indoor fan motor already.  Glad I got the 10yr Parts and Labor.  I would definitely recommend General Heating & A/C.”

Customer: Jim McCarty

Purchased: Peace-of-Mind Heat Pump, Basic Temperature Furnace & A/C

Customer: John & Mary Sue Humphries

“We have been customers of Gen. Htg for years & always receive great service.  The owners are honest, reputable people.”

Customer: John & Mary Sue Humphries

Purchased: Peace-of-Mind Heat Pump

Customer: Pat Cantrell

“Fast service, fast rebate from KY Power, and the Walmart card helped with school supplies. Thank you.”

Customer: Pat Cantrell

Purchased: Peace-of-Mind Heat Pump

Customer: Jerry Parks

“Personal, friendly, prompt & very helpful.  Both service rep. Jeff & sales rep. Mr. Bob Price.”

Customer: Jerry Parks

Purchased: Peace-of-Mind Heat Pump

Customer: Joe Sparks

I thought that the installer was friendly, took time to place the tubing to be 90° to the floor, the ductwork was taped nicely, all which resulted in a professional-appearing final result.”

Customer: Joe Sparks

Purchased: Total Comfort Heat Pump

Customer: Timothy Stormes

“We were impressed with the service and professionalism of every person that came to our home and that we spoke with on the phone.”

Customer: Timothy Stormes

Purchased: Peace-of-Mind Furnace + H/P

Customer: Allison & Patrick York

“We are very happy with our new AC unit.  Every aspect of customer service, from my very first phone call was extremely easy and everyone we talked to was helpful and professional.  It is greatly appreciated!”

Customer: Allison & Patrick York

Purchased: Peace-of-Mind Add-On H/P

Customer: Linda & Robert Britt

“From the first phone call to your business to the repairman who first came, the salesman who was here within an hour, and the extreme efficiency of the installers & the quick & friendly installation, we were very pleased with all aspects.  Thank You!”

Customer: Linda & Robert Britt

Purchased: Peace-of-Mind Add-On H/P

Customer: Jim Slezak

“Bob Price (salesperson) and Brandon (installation tech) provided excellent customer service and knowledge of the equipment and options.  This is my 4th York system I have purchased from General Heating and I’m very pleased your company.”

Customer: Jim Slezak

Purchased: Total Comfort Heat Pump

Customer: Matt Mullins

“Bob Price is really good to talk to and the installers did an excellent job.  I was really pleased.  I even recommended you all to my in-laws.  They are going to be putting-in a whole new system.

P.S. Thanks for promptness on getting us back on air conditioning.”

Customer: Matt Mullins

Purchased: Basic Temperature Heat Pump

Customer: Cynthia Pierzala

“Your salesman, Bob Price, was very knowledgeable and informative.  The installation crew was prompt, efficient, and the job looks great.”

Customer: Cynthia Pierzala

Purchased: Total Comfort Heat Pump

Customer: Kathryn Thacker

“I was impressed with all of your representatives from start to finish.  Very informed and friendly.  They all were very prompt on their time to be at our home.”

Customer: Kathryn Thacker

Purchased: Total Comfort Heat Pump

Customer: Jack Jarvis

“The installers were very courteous and professional.  I was impressed with their knowledge and how neat and clean they were while working and when they completed the job.  Other employees, salesman and supervisor spent time determining the unit needed and how to do the installation.  Very pleased!”

Customer: Jack Jarvis

Purchased: Basic Temperature Heat Pump

Customer: Marlene Neville

“We were very pleased with all aspects of our experience with General Heating & A/C.  Each person we dealt with was great!”

Customer: Marlene Neville

Purchased: Peace-of-Mind Heat Pump

Customer: Kathy Christian

“Service department is great!  All the times we have called, General Heating & Air is usually here the same day.  We appreciate a company we can trust.  Keep up the good work!”

Customer: Kathy Christian

Purchased: Peace-of-Mind Heat Pump

Customer: Steven Madden

“Mr. Bob Price was polite, professional and informative.  Fred and Brandon were friendly and answered all my questions.  Your service was prompt with all problems solved.  I would recommend GHAC to everyone.”

Customer: Steven Madden

Purchased: Peace-of-Mind Heat Pump

Customer: Frank Homerosky

“Mark Sites did an excellent job explaining the 3 Heat Pump packages (Basic, Peace-of-Mind & Total Comfort) and answered all our questions.  We just wish he had mentioned other heating alternatives, namely geothermal, as we may have gone that route.  Too late now.”

Customer: Frank Homerosky

Purchased: Peace-of-Mind Heat Pump

Customer: David Norris

“Replaced our 15+ year old heat pump with the highest efficiency new one with humidifier & UV light.  System is running great.  Installation was quick & professional.  Would recommend GHAC & York to anyone.”

Customer: David Norris

Purchased: Total Comfort Heat Pump

Customer: Frank & Carol Rollins

“There are no words to describe how happy we are with the quality of service we received.  Your salesman (was) informative, friendly and punctual.  When we were told that our AC unit was hit by hail and lost all freon, he called our insurance agent.  We were approved for a new unit.  So helpful is another word to describe him.  We are so thankful.  Your service personnel were very respectful and helpful too.  They showed us that we actually needed more returns than one for our house.  They cut a second return, and it has improved our heat so much.  It works efficiently and correctly now.  We would highly recommend your company top anyone.”

Customer: Frank & Carol Rollins

Purchased: Basic Temperature Heat Pump

Customer: Hongwei Yu

“We are very happy with the installation and service we received.  We have passed the good word about your company to our friends.  We are very happy with the service.  Thanks.”

Customer: Hongwei Yu

Purchased: Peace-of-Mind Heat Pump

Customer: Dennis Glenn

“We love it.  Thank you for the prompt service and quality.  Thanks again – will recommend to others.”

Customer: Dennis Glenn

Purchased: Peace-of-Mind Add-On Heat Pump

Customer: Doris Webb

“Everyone was very friendly, professional and knowledgeable of the new unit and installation.  They were wonderful in cleaning-up all old and new equipment.  I would recommend GHAC to everyone.”

Customer: Doris Webb

Purchased: Basic Temperature Heat Pump

Customer: Margaret Tallerico

“Very respected company & product.  Enjoyed the salesman explaining things to me.”

Customer: Margaret Tallerico

Purchased: Peace-of-Mind Heat Pump

Customer: Marty & Tony Bayes

“We really appreciated the quick work.  Bob Price was wonderful to deal with in getting the new unit installed.  Thanks again.”

Customer: Marty & Tony Bayes

Purchased: Basic Temperature Heat Pump

Customer: Bill Webster

“All aspects of this installation have been completed in a professional manner.”

Customer: Bill Webster

Purchased: Basic Temperature Heat Pump

Customer: Beverly Baldridge

“I was very impressed with the quick response I received when I first called, and also with the professionalism of the representative.  He helped me determine which kind of unit was best for my house.  Also, when I had a problem a couple of days following  the installation, I called and they came out right away to correct the problem.”

Customer: Beverly Baldridge

Purchased: Peace-of-Mind Heat Pump

Customer: Ron Zastawaniek

“Improving will be difficult since everyone was friendly, professional and very competent.  Great personal touch was the President programming the thermostat.  Thanks again for a job well done!”

Customer: Ron Zastawaniek

Purchased: Total Comfort Heat Pump

Customer: Mitch Marshall

“Excellent, professional standards with everyone we came into discussions or contact.  Thank You.  You are a class act and we appreciate you all.”

Customer: Mitch Marshall

Purchased: Peace-of-Mind Heat Pump

Customer: Joe Powell

“You stand behind your equipment and perform quality service and stand behind it.”

Customer: Joe Powell

Purchased: Peace-of-Mind Heat Pump

Customer: William Humphreys

“I like the fact that all events took place as first scheduled:

1. Salesperson Appointment

2. Installation.”

Customer: William Humphreys

Purchased: Peace-of-Mind Heat Pump

Customer: Edna McClain

“I have always received quality products and service at a fair price.  Everyone was wonderful – Thanks.”

Customer: Edna McClain

Purchased: Peace-of-Mind Heat Pump

Customer: Jeffrey Holbrook

“Worked me in quick, answered all questions.  I am very happy that I called General Heating.”

Customer: Jeffrey Holbrook

Purchased: Peace-of-Mind Heat Pump

Customer: Betty Jarvis

“I want to thank you for being so kind and thoughtful in helping me.  I know you did everything possible to get me the best price and service.  I know the men worked in such heat to get it done for me.  I thank them so much.  It is working great.”

Customer: Betty Jarvis

Purchased: Old Stock Heat Pump

Customer: William Handley

“This company installed the original heating/cooling system in our home when it was built.  The system lasted 32 years with no more than four service calls.  Technicians were always responsive & courteous, dependable & honest.  Why change a good thing?”

Customer: William Handley

Purchased: Total Comfort Heat Pump

Customer: Elanor Klaiber

“Thank you for a job well done!”

Customer: Elanor Klaiber

Purchased: Peace-of-Mind Heat Pump

Customer: Lester & Sandra Krum

“We feel that GHAC is a good reliable company to deal with.  The heat pump / air handler was installed in a very professional manner.  We are impressed with how quiet it is during operational cycles.  Jerry Davis was very nice to work with during this project.”

Customer: Lester & Sandra Krum

Purchased: Peace-of-Mind Heat Pump

Customer: Ruth Ann Bias

“The quality of service is A+ now.  How do you improve on that?”

Customer: Ruth Ann Bias

Purchased: Peace-of-Mind Heat Pump

Customer: Larry Rupp

“Everything was great!  Great installers, Seth & Brandon.  You should be happy you have these two men as well as Bob Price.”

Customer: Larry Rupp

Purchased: Peace-of-Mind Heat Pump

Customer: Jim Ross

“We have installed 2 new H&AC systems with Peace-of-Mind heat pumps within the last 4 months and both systems are exceeding expectations.  The downstairs HP produces warmer and higher CFM which makes the 1st floor far more comfortable.”

Customer: Jim Ross

Purchased: Peace-of-Mind Heat Pump

Customer: Amy Castle

“Very professional and friendly.  Wonderful, timely service.”

Customer: Amy Castle

Purchased: Peace-of-Mind Add-On Heat Pump

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